Here at TelcoSI, we use our proxyNM technology to maintain a set of measures of network performance for different network types. This helps us benchmark good and bad performance and allows us to test our agent technology on a wide...
Category: Troubleshooting Issues
Deciding to Buy, Interpreting UI/Reports, Onboarding, Troubleshooting Issues
TelcoSI proxyNM: Home/Residential Setup, Information and Visualization Explainers.
The proxyNM home/residential services sees you receive a PDF report periodically showing the results of your testing. We have put together an explainer for each of the PDF report's main visualizatons. We have tried to explain what these visualizations are...
Deciding to Buy, Interpreting UI/Reports, Onboarding, Troubleshooting Issues
How to use this blog
Welcome to the TelcoSI Blog. These blog posts are usually accessed via links from our main website (telcosi.com) but feel free to browse and search. You can see the full article by clicking on the title and you can narrow...
Interpreting UI/Reports, Onboarding, Troubleshooting Issues
What does the stuff at the bottom of the PDF report (‘Report and agent information’) tell us
That information at the bottom of the PDF report is mainly to help us here at TelcoSI, should you have any odd results. There is nothing here that relates to the performance of your home broadband service or your computer. It...
Interpreting UI/Reports, Troubleshooting Issues
Uptime vs Reachability
In the free residential trial service we measure reachability rather than uptime. Our paid proxyNM solution offers a full uptime measurement capability however we do not deploy that in the free service. It is important to understand the subtle differences...
Interpreting UI/Reports, Troubleshooting Issues
What are delay and latency
The terms delay and latency are often used interchangeably by telecoms and IT people. If we want to be "nit picky" there is a subtle difference but in the real world, they mean the same thing. Essentially it means the time...
Interpreting UI/Reports, Troubleshooting Issues
Why do I see multiple service providers and/or IP addresses in my visualization
This visualization uses the IP address that we see your results coming from - typically this is the IP address your ISP assigns to the broadband modem at your home. We use this address to look up your service provider's name...
Interpreting UI/Reports, Troubleshooting Issues
Making sense of timelines in results and visualizations
The home/residential services don’t utilise interactive UIs - rather we send a periodical PDF report. The PDF report we send you will show a number of result vizualizations that show the performance of your computer, network or applications. In the...
Interpreting UI/Reports, Troubleshooting Issues
Why are there gaps in my results
Gaps in the results appear as blank white gaps between the lines and areas on the visualizations. This usually means we did not get any test results from the PNM agent on your computer at that time. Often this means...
Interpreting UI/Reports, Troubleshooting Issues
Who do I turn to for support
The issues around home broadband performance can get a little complicated. If you are not familiar with how it all works we strongly suggest you enlist the support of people more familiar with IT and Telecoms to help you out....
Deciding to Buy, Interpreting UI/Reports, Troubleshooting Issues
Typical Home Internet Setup
Home internet setups are generally very similar. Sometimes there are unusual setups but most follow a simple formula. We will try to outline it here and hopefully, you will see parallels with yours. Summary Your home network is there to...