Category: Troubleshooting Issues

In the free residential trial service we measure reachability rather than uptime. Our paid proxyNM solution offers a full uptime measurement capability however we do not deploy that in the free service. It is important to understand the subtle differences...

The terms delay and latency are often used interchangeably by telecoms and IT people. If we want to be "nit picky" there is a subtle difference but in the real world, they mean the same thing. Essentially it means the time...

This visualization uses the IP address that we see your results coming from - typically this is the IP address your ISP assigns to the broadband modem at your home. We use this address to look up your service provider's name...

The home/residential services don’t utilise interactive UIs - rather we send a periodical PDF report. The PDF report we send you will show a number of result vizualizations that show the performance of your computer, network or applications. In the...

Gaps in the results appear as blank white gaps between the lines and areas on the visualizations. This usually means we did not get any test results from the PNM agent on your computer at that time. Often this means...

The issues around home broadband performance can get a little complicated. If you are not familiar with how it all works we strongly suggest you enlist the support of people more familiar with IT and Telecoms to help you out....