The issues around home broadband performance can get a little complicated. If you are not familiar with how it all works we strongly suggest you enlist the support of people more familiar with IT and Telecoms to help you out. This article suggests a few places you might try.
Firstly, you have access to information here on our website that will help you understand the information in the PDF performance reports we send you by email (or you view in the UI) as part of this service. Just click here and explore the linked ‘explainer pages’.
Each visualisation is explained along with tips on how to interpret, fix, troubleshoot or seek further help with any performance issues you are having.
You can always ask for further help to get things working a little better – there is no need to endure poor performance – it is usually fixable if you can identify who is responsible and then provide them with the evidence.
This is what we are here to help with and we have suggested some of the people that can help below:
Remember you can always just send the email and attached PDF report to your Internet Service Provider for them to take a look at if you think they are contributing to poor performance. They can click here to explore the linked ‘explainer pages ‘and get more information on the data in the PDF report – this will help them to help you.
If you work for a company and they support you working from home or teleworking, and you are struggling with systems and networks they provide, then you can also forward the email and PDF report to them and they can click here to and explore the linked ‘explainer pages’ and get information on how they can help you.
If you have a friend that is your goto tech-helper they can click here to and explore the linked ‘explainer pages ‘and get information on how they can help you – make sure you buy them some beers, wine or chocolate as a thank-you in advance though (yes, that was directed at you Scott!).
You cannot get us here at TelcoSI to take a look at your performance information as part of this free trial yet – we are looking at a paid service but this may take us a while to put in place as the balance between affordability and commercial viability is a little elusive! In the meantime, you may be better off getting one of the people mentioned above to take a look.